Customer Service Agent - Logistics Account (1 Year BPO Experience)
Join Lean Solutions Group (LSG), a dynamic leader in logistics and customer service solutions, as a Customer Service Agent specializing in our high-growth logistics accounts. We believe in unlocking your potential and fostering a culture of excellence, collaborating with a diverse team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Customer Service Agent, you'll be the voice of LSG, handling customer inquiries, resolving issues, and ensuring seamless logistics operations. This is your chance to grow in a fast-paced environment where your hard work and dedication are recognized and rewarded.
In this role, you'll use industry-standard tools like Zendesk, Salesforce, and Slack to manage customer interactions and streamline processes. You'll work closely with our logistics team to ensure customers receive the best service possible, and you'll have the opportunity to develop your skills in a supportive and innovative workplace.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints related to logistics services with professionalism and empathy.
- Resolve customer issues promptly and effectively, ensuring high customer satisfaction.
- Manage customer data and interactions using Zendesk and Salesforce.
- Collaborate with the logistics team to ensure smooth and efficient service delivery.
- Provide exceptional customer service through phone, email, and chat.
- Monitor and analyze customer feedback to identify areas for improvement.
- Stay updated with industry trends and best practices in customer service and logistics.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
🎓 Kualifikasi & Syarat
- 1 year of experience in BPO or customer service roles, preferably in the logistics industry.
- Strong communication and interpersonal skills.
- Proficiency in English, both written and spoken.
- Familiarity with customer service software like Zendesk and Salesforce.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Bachelor's degree in a related field (Business Administration, Communications, or similar).
- Certification in customer service or related fields is a plus.
- Passionate about delivering excellent customer service and contributing to a positive work environment.
🛠️ Keahlian
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